Terms of Service
Welcome to Proteinog. By accessing our website or purchasing products from our store, you agree to follow the Terms of Service mentioned below. Please read these terms carefully before using our website or placing an order.
1. General Information
Proteinog provides health care, nutrition, wellness, personal care, pet care, sports nutrition, herbal, vitamin, weight management, and specialty products through our online store.
By using our website, browsing products, creating an account, or placing an order, you agree to comply with these Terms of Service.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the website after changes are posted means you accept the updated Terms.
2. Use of the Website
You agree to use this website only for lawful shopping and informational purposes.
You must not misuse the website, interfere with its functionality, attempt unauthorized access, upload harmful code, or use the website in any way that may damage our business, systems, or customers.
Any fraudulent, abusive, or unlawful activity may result in cancellation of orders, termination of access, and possible legal action.
3. Products & Orders
All products listed on Proteinog are subject to availability.
We make every effort to display product images, descriptions, ingredients, pricing, sizes, and details as accurately as possible. However, actual packaging, labels, colors, or product appearance may vary slightly from the images shown on the website.
After placing an order, you will receive an order confirmation email. This confirmation does not guarantee final acceptance of the order. We may cancel or refuse any order due to product unavailability, pricing errors, incorrect product details, payment issues, suspected fraud, or other valid reasons.
4. Health & Product Disclaimer
Products sold on Proteinog are intended for general wellness, fitness, nutrition, personal care, and lifestyle support.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product information provided on our website is for general informational purposes only and should not be considered medical advice.
Before using any supplement, herbal product, weight management product, vitamin, sports nutrition item, or wellness product, please read the product label carefully. If you are pregnant, nursing, taking medication, have allergies, or have any existing health condition, consult a qualified healthcare professional before use.
Results may vary from person to person based on lifestyle, diet, exercise, age, health condition, and product usage.
5. Pet Product Disclaimer
Proteinog may offer pet wellness and care products. These products should be used only as directed.
Please read the product label and instructions before using any pet product. If your pet has any health condition, allergy, or special dietary requirement, consult a veterinarian before use.
Proteinog is not responsible for misuse, overuse, incorrect selection, or improper application of pet products.
6. Pricing & Payment
All prices displayed on our website are listed in the applicable currency and may not include taxes, shipping charges, or additional fees unless clearly stated.
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us to charge the full order amount.
We use secure third-party payment processors to handle transactions. Proteinog does not store your full credit card or payment details.
We reserve the right to update product prices, offers, discounts, and promotions at any time without prior notice.
7. Shipping & Delivery
Shipping options, charges, and estimated delivery times are shown during checkout or provided after your order is processed.
Delivery times may vary depending on your location, courier availability, product availability, weather conditions, holidays, or other unexpected delays.
Customers are responsible for providing accurate shipping information. Proteinog is not responsible for delayed, failed, or lost deliveries caused by incorrect or incomplete shipping details provided by the customer.
Once an order is shipped, tracking information may be provided where available.
8. Returns & Refunds
We want you to be satisfied with your purchase. If you receive a damaged, incorrect, or defective product, please contact us within the return period mentioned in our Return Policy.
For hygiene, safety, and quality reasons, opened, used, unsealed, or consumed health care products, supplements, vitamins, herbal products, personal care items, pet products, and other consumable products may not be eligible for return unless they arrive damaged or incorrect.
Approved refunds will be processed back to the original payment method and may take several business days depending on your bank or payment provider.
9. Product Use & Responsibility
Customers are responsible for reading product labels, ingredients, directions, warnings, and usage instructions before using any product purchased from Proteinog.
Proteinog is not responsible for any issue caused by incorrect use, overuse, allergic reaction, failure to follow instructions, or use of a product that is not suitable for your personal condition or needs.
Please discontinue use and seek professional advice if you experience any discomfort or unwanted reaction.
10. Account Information
If you create an account on Proteinog, you are responsible for maintaining the confidentiality of your login details.
You agree to provide accurate, current, and complete account information. We are not responsible for issues caused by incorrect account details, billing information, or shipping information.
You are responsible for all activity that occurs under your account.
11. Intellectual Property
All website content, including text, graphics, images, logos, product descriptions, design, layout, banners, and other materials, is the property of Proteinog or its content providers.
Unauthorized copying, reproduction, distribution, modification, or use of any website content is strictly prohibited without written permission.
12. Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier services, or external platforms.
We are not responsible for the content, privacy practices, policies, accuracy, or services of third-party websites. Accessing third-party links is at your own risk.
13. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
By using our website, you consent to the practices described in our Privacy Policy.
14. Limitation of Liability
Proteinog shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.
We do not guarantee that our website will always be available, error-free, secure, or uninterrupted.
Our total liability for any claim related to your purchase shall not exceed the amount paid for the specific product in question.
15. Order Cancellation
Proteinog reserves the right to cancel or refuse any order at our discretion. Reasons may include product unavailability, payment failure, pricing errors, suspected fraud, incorrect information, or violation of these Terms.
If your paid order is cancelled by us, the eligible amount will be refunded to the original payment method.
16. Changes to Terms of Service
We may update these Terms of Service at any time. Any changes will be posted on this page.
Your continued use of the website after updates are posted means you accept the revised Terms.
17. Governing Law
These Terms of Service shall be governed and interpreted according to the applicable laws and regulations of the jurisdiction where our business operates.
Any disputes related to these Terms, website use, or purchases shall be handled according to applicable legal procedures.
18. Contact Us
If you have any questions regarding these Terms of Service, please contact us through our Contact page.
Proteinog
Website: https://proteinog.com/