Shipping & Returns

At Designbychamp.com, we want your jewelry order to reach you safely, quickly, and in excellent condition. Please review our Shipping & Returns Policy below for details about order processing, delivery, returns, refunds, exchanges, and damaged or incorrect items.

1. Shipping Policy

1.1 Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. Once your order has been shipped, you will receive a confirmation email with tracking details, where available.

During high-volume periods, promotions, or holidays, processing times may be slightly delayed.

1.2 Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

Estimated delivery times may vary depending on your location, carrier availability, weather conditions, holidays, and other circumstances outside our control.

Estimated delivery times:

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–4 business days, where available
  • International Shipping: 7–14 business days, depending on location and customs clearance

Delivery timelines are estimates only and may vary.

1.3 International Shipping

We may offer international shipping to selected locations.

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

Please check your local import regulations before placing an order, as some countries may restrict certain jewelry materials, accessories, or product types.

1.4 Order Tracking

Once your order has shipped, you will receive a tracking number by email, where tracking is available.

You can use this tracking information to monitor the delivery status of your package. Please allow some time for tracking updates to appear after the carrier receives the shipment.

1.5 Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Designbychamp.com is not responsible for orders delayed, lost, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

2. Returns Policy

Your satisfaction is important to us. Because jewelry items are personal products, returns are accepted only when they meet our return eligibility requirements.

2.1 Return Eligibility

To qualify for a return:

  • The return request must be made within 30 days of delivery
  • The product must be unused, unworn, and unwashed
  • The product must be in its original packaging
  • The product must include all tags, boxes, pouches, or accessories received
  • The item must not be broken, altered, damaged, or tampered with
  • Proof of purchase or order number must be provided

For hygiene and quality reasons, worn or used jewelry cannot be returned unless the item arrived damaged, defective, or incorrect.

2.2 Non-Returnable Items

The following items are not eligible for return:

  • Worn or used jewelry
  • Earrings or body jewelry, due to hygiene reasons
  • Custom, engraved, or personalized jewelry
  • Final sale or clearance items
  • Gift cards
  • Products damaged due to misuse, improper storage, or customer handling
  • Items returned without approval from our support team

3. Return Process

To request a return, please follow these steps:

  1. Contact our support team through the Contact page or support email.
  2. Provide your order number and reason for the return.
  3. Include clear photos if the item is damaged, defective, or incorrect.
  4. Wait for return approval and return instructions.
  5. Securely pack the item and send it to the return address provided by our team.

Please do not send products back without return approval. Unauthorized returns may not be accepted or refunded.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

4. Refunds

Once we receive your returned item, our team will inspect it to confirm that it meets the return eligibility requirements.

If approved, your refund will be issued to the original payment method.

Refunds are usually processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund to your account.

Original shipping charges may not be refundable unless the return is due to an error on our part, such as sending the wrong item or a damaged product.

5. Exchanges

We currently do not guarantee direct exchanges.

If you would like a different size, color, or style, we recommend placing a new order and returning the eligible original item for a refund.

Exchange availability may depend on product stock and return eligibility.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with the following details:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the packaging
  • Photos of the shipping label

Once reviewed, we will work with you to resolve the issue as quickly as possible.

Depending on the situation, we may offer a replacement, refund, store credit, or another suitable solution.

7. Lost or Delayed Packages

Designbychamp.com is not responsible for shipping delays caused by:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Incorrect shipping details
  • Failed delivery attempts
  • Events outside our control

If tracking shows that your package was delivered but you have not received it, please check with your local carrier, household members, neighbors, building management, or mailroom first.

You may also contact our support team for assistance.

8. Product Care After Delivery

Jewelry should be stored and handled carefully after delivery.

To help maintain your jewelry’s shine and quality:

  • Keep jewelry away from water, perfume, lotion, sweat, and chemicals
  • Store jewelry in a dry place when not in use
  • Avoid wearing jewelry during swimming, bathing, exercising, or sleeping
  • Clean gently with a soft cloth only

Designbychamp.com is not responsible for product damage caused by improper use, improper storage, normal wear and tear, or failure to follow care instructions.

9. Contact Us

If you have any questions about shipping, returns, refunds, or your order, please contact us through our Contact page.

Designbychamp.com
Website: https://designbychamp.com/