FAQ's
General Questions
1. What is Proteinog?
Proteinog is an online wellness store offering a wide range of health, fitness, nutrition, personal care, pet care, and everyday wellness products.
2. What type of products do you sell?
We offer protein powders, vitamins, herbal products, weight management products, sports nutrition, bath & body products, pet wellness products, and specialty wellness items.
3. Are your products suitable for daily use?
Many products are designed for regular wellness support, but usage depends on the specific product, ingredients, and your personal needs. Please check the product label and directions before use.
4. Do your products cure or treat health conditions?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are wellness and lifestyle support products. For medical advice, please consult a qualified healthcare professional.
5. How do I choose the right product for my needs?
You can review the product description, ingredients, usage instructions, and benefits listed on each product page. If you are unsure, consult your doctor, nutritionist, or healthcare provider before purchasing.
Products & Wellness
6. Do you sell protein powder?
Yes. Proteinog offers protein powder products that can support fitness, active lifestyles, and daily nutrition goals when used as directed.
7. Do you sell weight management products?
Yes. We offer weight management products designed to support a balanced lifestyle. Results may vary depending on diet, exercise, routine, and individual body needs.
8. Do you sell herbal products?
Yes. We offer selected herbal wellness products. Please read the ingredients carefully, especially if you have allergies, are taking medication, or have an existing health condition.
9. Do you sell vitamins and supplements?
Yes. Proteinog offers vitamins and wellness supplements that may help support everyday nutrition needs when used according to the product directions.
10. Do you sell sports nutrition products?
Yes. Our sports nutrition range includes products created for active individuals, gym users, athletes, and people focused on fitness and performance support.
11. Do you sell bath and body products?
Yes. We offer bath and body care products designed for daily personal care and grooming needs.
12. Do you sell pet products?
Yes. Proteinog also offers pet wellness and care products. Always follow the product instructions and consult a veterinarian if your pet has any health concerns.
Ordering & Payment
13. How can I place an order?
Simply browse our products, select the item you want, add it to your cart, and proceed to checkout to complete your order.
14. Do I need an account to place an order?
You may be able to place an order as a guest or create an account, depending on the checkout options available on the website.
15. What payment methods do you accept?
Available payment methods will be shown at checkout. We aim to provide safe and convenient payment options for our customers.
16. Is my payment information secure?
Yes. Payments are processed through secure payment systems. We do not store your full payment card details on our website.
17. Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to help you update or cancel it. Please contact our support team as soon as possible.
Shipping & Delivery
18. Do you offer shipping?
Yes. We offer shipping for eligible products. Shipping availability, delivery time, and charges may vary based on your location and order details.
19. How long does delivery take?
Delivery time depends on your location, product availability, and shipping method. Estimated delivery details will be provided during checkout or after your order is processed.
20. Will I receive tracking information?
Yes. Once your order is shipped, you may receive tracking details by email, SMS, or through your account, depending on the available shipping service.
21. What should I do if my order is delayed?
If your order is delayed, please check the tracking details first. If you still need help, contact our support team with your order number.
22. What should I do if I receive a damaged item?
Please contact us as soon as possible with your order number and clear photos of the damaged item and packaging so we can review the issue.
Returns & Refunds
23. What is your return policy?
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us within the return period mentioned in our Return Policy.
24. Can I return opened health or supplement products?
For safety and hygiene reasons, opened, used, or unsealed health, supplement, personal care, and consumable products may not be eligible for return unless they arrive damaged or incorrect.
25. Can I return pet products?
Pet products may be eligible for return only if they are unused, unopened, and in original condition, subject to our return policy.
26. How long does a refund take?
Approved refunds are usually processed within a few business days. The final credit time may depend on your payment provider or bank.
27. What if I receive the wrong product?
Please contact our support team with your order number and photos of the product received. We will review the issue and assist you with the next steps.
Product Use & Safety
28. Should I consult a doctor before using supplements?
Yes, especially if you are pregnant, nursing, taking medication, have allergies, or have any existing medical condition. Always consult a healthcare professional before starting any new supplement.
29. Are results guaranteed?
No. Results may vary from person to person depending on lifestyle, diet, activity level, health condition, and product usage.
30. Where can I find product ingredients?
Product ingredients are usually listed on the product page or product label. Please review them carefully before purchasing or using the product.
31. How should I store supplements and wellness products?
Store products in a cool, dry place away from direct sunlight, moisture, and children, unless the product label provides different storage instructions.
32. Can I use multiple supplements together?
Some supplements may not be suitable to use together. Please consult a healthcare professional before combining multiple supplements or wellness products.
Contact & Support
33. How can I contact Proteinog customer support?
You can contact us through the Contact page on our website or by using the support details provided on Proteinog.
34. What details should I provide when contacting support?
Please include your name, order number, email address, and a clear explanation of your question or issue so we can assist you faster.
35. How quickly will I receive a response?
Our team aims to respond as soon as possible during business hours. Response times may vary during weekends, holidays, or busy periods.
36. Where can I find more information about my order?
You can check your order confirmation email, account dashboard, shipping email, or contact our support team for assistance.